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GENERAL CONDITIONS OF SALE
- SUBJECT
These general terms and conditions of sale relate to the purchase of "Segugi " products made remotely via computer network on the site www.segugi.eu owned by:
SEGUGI di Carmannini Miria
Via delle Caserane, 18/p
59100 Prato (PO) - Italy
p.iva: IT 0221 444 0972
c.f. : CRM MRI 75C 64G 999 L
email : segugi@email.it
Each purchase transaction shall be governed by the provisions of Legislative Decree no. 206/2005 and, as regards the protection of confidentiality of personal data, shall be subject to the regulations set out in Legislative Decree no. 196 of 30 June 2003 (Consolidation Act on the confidentiality of data). Each customer is invited to read the contract before completing a purchase order. Sending an order implies its acceptance. The sale of products on the site www.segugi.eu is intended exclusively for customers of legal age; if you are a minor, to purchase, you must have the consent of your parents or legal guardian. The customer must read these general sales conditions carefully. The general sales conditions applicable are those present at the time of order confirmation. They may be modified at any time and will be valid at the time of publication on the site and will be applied to all subsequent orders.
- CUSTOMERS
Customers must provide the following data:
First name, Last name, date of Birth, tax code, e-mail address, telephone number, address for delivery of products.
The customer is obliged to provide truthful and constantly updated information. If the customer neglects this information or provides false data from the outset, in particular name and surname, delivery address, e-mail address, telephone number, the seller may withdraw from the contract, even if it has already been concluded. The withdrawal from the contract by the seller shall be declared in writing and agreed by sending an e-mail. The customer may not place orders on the site using the name of another party, unless expressly authorised by the latter. The purchase of products for the purpose of resale and for business purposes is strictly prohibited. Immediately after the conclusion of the contract, the seller sends an email to the customer with all relevant information, to the email address provided by the customer at the time of his registration. The customer is obliged to inform the seller immediately at segugi@email.it if the above-mentioned e-mail did not reach him within 24 hours after the conclusion of the contract. The customer must ensure that the e-mail address is reachable from the time of transmission of the data, so that it is not unreachable for e-mail news due to closure or clogging. An alleged data error is recognisable when an e-mail addressed to the customer returns 3 times or when the service cannot be rendered due to a bogus address.
- ACCEPTANCE AND CONTRACT OF SALE
The subject of the general terms and conditions is the regulation of the contractual conditions for all contracts concluded via the online shop between SEGUGI di Carmannini Miria and the customer. Therefore, the contractual terms and conditions are valid in the version corresponding to the date of the conclusion of the contract. The purchase proposals of the online shop are not binding. By clicking on the order button, the customer declares his intention to purchase the contents of the shopping cart with a binding statement to the seller. The contract will be implemented by the customer's declaration after the order has been sent. The declaration is presented to the customer immediately after clicking the order button, thus fulfilling the contract of sale. When ordering, the customer is obliged to give information in accordance with the truth. The seller reserves the right not to accept an order if he considers it appropriate. It shall not be the responsibility of the seller if an article ordered is removed from the site after the order has been placed. Products that are not currently available may be displayed on the site by mistake. The seller will contact the customer to verify the willingness to replace the out-of-stock product with an alternative product similar in type, size and/or value, or to cancel the order. If the customer decides to cancel the order, no charges will be made against him/her.
- DIFFERENT CUSTOMER CONDITIONS
If a customer uses its own general terms and conditions, which differ in content from the terms and conditions set out herein, only those terms and conditions used by the seller shall be deemed valid.
- PURCHASING METHODS
The customer must read and accept the general conditions of sale in order to proceed with the purchase. Purchases of products are made by the customer at the price indicated on the site at the time of confirmation of the order, plus shipping costs and any transaction costs.
The sum of the shipping costs shall be calculated according to the mode of shipment and the place of destination. Customs duties may be charged abroad. Immediately after the conclusion of the contract, the seller shall send an e-mail to the customer with all relevant information to the address provided by the customer at the time of registration. The customer is obliged to inform the seller immediately at segugi@email.it if the above-mentioned e-mail has not reached him within 24 hours after the conclusion of the contract. The customer must ensure that the e-mail address is reachable from the time of transmission of the data, so that it is not unreachable for e-mail news due to closure or clogging. An alleged data error is recognisable when an e-mail addressed to the customer returns 3 times or when the service cannot be rendered due to a bogus address.All sales prices shown on the website are in Euros . The prices of the products indicated from time to time on the site cancel and replace the previous ones.
By confirming the purchase, on completion of the transaction, you will receive an e-mail containing the order number, the relative total amount and the details of the same.
- PAYMENTS
The payment of the purchased products and of the relevant shipping costs shall be made by the customer at the time of sending the order confirmation, through the PAYPAL circuit or by bank transfer in advance.
Payment by bank transfer in advance should be made to:
SEGUGI di Carmannini Miria
Via delle Caserane, 18/P
59100 Prato (PO) - Italy
Bank : Banca Alta Toscana Credito Cooperativo
Filiale: San Giusto – Prato (PO)
IBAN: IT 54 R 089 2221 5000 0000 0607 541
BIC: IC RAI TRR PMO
Please indicate the order number and name as the reason for payment. In addition, you must send an e-mail notification of payment to the following address: segugi@email.it. Please indicate the order number in the subject line and attach the payment receipt. Once we have received your payment, we will immediately send you the goods. The order will only be dispatched once all the goods in the purchase order are available, and partial orders will not be dispatched. Bank transfers or other methods of payment with collection costs charged to Segugi will not be accepted.
- SHIPMENTS AND DELIVERIES
The order shall be processed immediately after it has been received by the provider. The provider shall deliver the goods to the forwarding agent on the third working day after the conclusion of the contract at the latest. With the handover of the goods to the forwarding agent, the seller has performed his service and all risks pass to the customer. Segugi uses qualified and specialised couriers for shipping and delivery. When the products are handed over to the courier, the customer will be given a tracking number for the shipment, with which the customer can check the shipping and delivery process directly from the courier's website. Product deliveries will take place on all working days, with the absolute exclusion of public holidays. Segugi is not responsible for late deliveries or non-deliveries due to force majeure or unforeseeable circumstances not attributable to its fault or negligence. (e.g. public holidays, company closures, strikes, natural disasters, customs clearance procedures and circumstances beyond its control, etc.).
Under no circumstances will shipping costs be refunded, not even in the event of late delivery.
For uncollected packages that are returned to the seller, no shipping costs will be refunded, only the amount of the product ordered. All customs taxes and clearance fees are excluded. Stocks: if the shipment is stored, despite all attempts by the courier, the storage costs shall be paid by the customer at the time of collection.
Insurance : For shipments in Italy and abroad, there is an insurance of 6.50 € to cover the goods in case of loss or damage. For your greater security, we recommend that you activate this insurance.
We advise customers to check the integrity of the package upon delivery and, if necessary, to report any damage on the courier's proof of delivery by writing "Subject to control" in order to be able to claim against the carrier.
Segugi declines any responsibility also in case of loss of the package.
In case of free shipping, insurance is always and in any case at the customer's expense.
- RIGHT OF WITHDRAWAL
Instructions on withdrawal pursuant to Article 49(4) of Legislative Decree No 206/2005
If you are not completely satisfied with your purchase, you may request withdrawal or replacement of the goods.
You have the right to withdraw from the contract, without stating any reasons, within 14 days. The withdrawal period shall expire after 14 days from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the goods.
In order to exercise the right of withdrawal, you must inform Segugi di Carmannini Miria, via delle Caserane 18/P 59100 Prato (PO) Italy of your decision to withdraw from this contract by means of an explicit declaration by registered mail, in advance by e-mail at the following address: Via delle Caserane 18/P 59100 Prato (PO) Italy. by e-mail to segugi@email.it.
Please wait for our e-mail with the return instructions before sending the package!
The goods must be returned within 14 days from the notice of withdrawal in perfect condition, without any sign of use, complete with the original packaging (boxes and/or nylon - tags, compositions and warranty seals) and returned in an appropriate additional packaging (box) to protect the original. In particular, we recommend not to apply adhesive tape directly on the original boxes. If the returned goods and their original packaging are not in perfect condition, they can no longer be resold to us. In such a case we are unable to accept the return, in which case the Always enclose a copy of the receipt with the returned goods so that the refund can be processed correctly.
In order to comply with the withdrawal period, it is sufficient for you to send your notice of withdrawal before the withdrawal period expires.
If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the date of receipt of the returned products.
These refunds will be made by bank transfer, for which you must provide full details such as account holder and iban and swift code.
In any event, you will not incur any costs as a result of this refund. The refund may be suspended until we have received the goods or until you have demonstrated that you have returned the goods, whichever comes first. You must send the goods back or hand them over to us without undue delay and in any event within 14 days of the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you return the goods before the 14-day period has expired.
You will be responsible for the direct costs of returning the goods.
We remind you that the goods must be returned in perfect condition, unused and in the packaging
(box or nylon bag, label tag and warranty seal) inside the original box.
Always enclose a copy of the receipt with the returned goods in order to properly process the refund.
Segugi di Carmannini Miria is not responsible in any way for damages or theft/loss of goods returned by uninsured shipments.
The right of withdrawal is excluded in case of supply of custom-made or clearly personalized items (art. 59, paragraph 1, letter c).right of withdrawal will become void.
- LEGAL WARRANTY
All products sold on the Website are covered by the Legal Guarantee of Conformity provided for by articles 128-135 of Legislative Decree no. 206/2005 ("Consumer Code") ("Legal Guarantee").
The customer is obliged to immediately check the goods for obvious defects. If he discovers obvious defects, he is obliged to notify the seller immediately. If he fails to do so, he shall no longer be able to invoke warranty claims against the seller in this case.
The seller is not liable for defects caused by the customer. This also applies to normal traces of consumption on the articles.
The customer in this case has no right of revocation.In the case of defective goods, the provider has the right to choose between shipping new items or repairing the damage.
If the repair fails or the goods of the second consignment are equally defective, the user can demand the return of the goods in exchange for the reimbursement of the agreed sum or demand the reduction of the purchase price.
- RESPONSIBILITIES AND IMPORTANT NOTES
Segugi di Carmannini Miria declines all responsibility for the possibility of differences or variations in the colours of the products between the display on the screen and the actual colours. This cannot be considered an anomaly or a defect that would invalidate the contract. Segugi di Carmannini Miriam disclaims any liability for damage caused by washing and maintenance not carried out according to the instructions on the label. Segugi di Carmannini Miria declines any responsibility for the possible loss of hair and fibres from the products, this eventuality is given by the nature of the product, made of natural materials in the form of flakes. This could also bring a smell of wool, characteristic of our productions. The seller is not liable under any circumstances for injuries or accidents caused by the use of the goods on sale. For children under three years of age, use under adult supervision, due to danger of ingestion and suffocation.
Due to the type of workmanship and raw materials used, all blankets have a dimensional tolerance of +- (plus or minus) 10%.
- USE OF THE WEB PAGE
If you use this website, you agree to the above-mentioned legal terms of use. If you do not agree with any of these terms of use, please do not use this website. At any time Segugi di Carmannini Miria reserves the right to modify, change or update these terms of use. Mandatory information pursuant to Regulation EU No. 524/2016 of the European Parliament and of the Council Platform for online consumer dispute resolution (ODR) of the European Commission: ec.europa.eu/consumers/odr
- DATA PROTECTION
The seller will only collect the customer's data required for the execution of the order and the contract, without the customer's consent. The data provided by the customer will only be used for the purpose he/she has agreed to.
Processing of personal data
- TRADEMARK RIGHTS
The brand and the logo Segugi are property of the company Segugi di Carmannini Miria, any use and reproduction in whole or in part is forbidden. The designs of our blankets are registered with the Italian Ministry of Economic Development, Siae and Washington Copyright, any total or partial reproduction will be prosecuted in accordance with the law.
- DISPUTES AND JURISDICTION
The sales contract between the customer and Segugi di Carmannini Mira is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this contract of sale at a distance, the competent court is exclusively that of Prato.